Spa Etiquette

making appointments

Making appointment may be made online or by calling us directly at

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ETIQUETTE

Bőröd Spa

Cancellation Policy:

ALL cancellations MUST be made 24 hours in advance of your scheduled appointment time.Cancellations made with less than 24 hours notice will result in your credit card being charged 100% of the service fee. The service fee will be made available to you in the form of a spa credit which will expire 3 months from the date of issue. Less than 24-hours cancellation notice on a re-scheduled appointment will result in the forfeiture of the spa credit.

Our policy is designed to respect other guests and to provide compensation to our employees, who rely on us to manage their schedules and their careers with borod spa.

YOU MUST NOTIFY US OF YOUR CANCELLATION IN ADVANCE OF YOUR SCHEDULED APPOINTMENT TIME.  

Failure to show-up for your appointment, without notification, will result in a charge; you will NOT be issued a spa credit.

All clients are limited to a ONE-TIME use of our spa credit benefit, after that you will simply be charged 100% of the service fee…we will NO LONGER issue a spa credit to you.

Late arrivals will be treated as late cancellations if we are unable to provide your service in the remaining time available in your scheduled appointment.

If you are using a GIFT CERTIFICATE as payment: failure to provide us with 24 hours advanced cancellation notice will result in the FORFEITURE of your gift certificate.

Arrival

Please arrive 15 minutes prior to your scheduled appointment time. starting your service on time allows you the full relaxing experience you deserve.

Payment options

We accept cash, visa, amex , mastercard, spafinder, spawish and spaweek gift cards. Prices and treatments are subject to change without notice.

Gift certificates

Gift certificates are available in any denomination and for any treatment. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment.

Spaweek, spawish and spafinder gift cards are accepted but may not be used in conjunction with any other offers, promotions or discounts.

 

Products

All sales are FINAL.  Unopened products, in original packaging, may be exchanged within 30 days of purchase; original receipt is required.  If the cost of the replacement product is less than the cost of the original product, the balance will be issued in the form of a spa credit.

Gratuity.

Gratuity is not included in the cost of your spa treatment, but is greatly appreciated by your therapist or esthetician. If you enjoyed your service, it is customary to leave gratuity based on the value of the treatment received. Please leave gratuity in the form of cash. Gratuity envelopes are provided at the reception desk. For spalebrations, 18% gratuity will be added to each service.

 

Spa Promotions:

Spa specials cannot be used in combination with any other offer, promotions or third part gift certificates.   

 

Series of Treatments:

We are unable to process any returns or reimburse any payment transaction on any spa treatment series that are purchased. We will, however, exchange them for other products or spa credit of equal value.

Personal Belongings:

Please leave all jewelry and valuable items at home. Borod Spa is not responsible for lost or misplaced items. 

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