Spa Etiquette

making appointments

Making appointment may be made online or by calling or text us directly at

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ETIQUETTE

Bőröd Spa

Cancellation Policy:

ALL cancellations MUST be made 48 hours in advance of your scheduled appointment time. Cancellations made with less than 48 hours notice will result in your credit card on file being charged 100% of the service fee or we will take 100% of payment when you made your appointment, if you have package we will take the session for granted. NO EXCEPTIONS ALLOWED!

Less that 48 hours cancellation notice because you are sick, you must notify us so please call us and reschedule, we will need a letter from your doctor and your payment will result as a spa credit (one time only).

Our policy is designed to respect other guests and to provide compensation to our employees, who rely on us to manage their schedules and their careers with borod spa.

YOU MUST NOTIFY US BY PHONE CALL OR TEXT MESSAGE ONLY AT 914-831-9090 OF YOUR CANCELLATION IN ADVANCE OF YOUR SCHEDULED APPOINTMENT TIME.

Failure to show-up for your appointment, without notification, will result in a charge 100% of the service fee. No exceptions.

Late arrivals will be treated as late cancellations if we are unable to provide your service in the remaining time available in your scheduled appointment.

If you are using a GIFT CERTIFICATE as payment: failure to provide us with 48 hours advanced cancellation notice will result in the FORFEITURE of your gift certificate.

Arrival

Please arrive on time, because of one person rule, you will need to wait in your car until we notify you come inside. (This will allow us to disinfect and take the right precautions in cleaning our rooms to re assure that everything is sanitized for your appointment).

When you arrive please call or text the spa number 914-831-9090 to let us know you are waiting.

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Payment options

We accept cash, visa, amex, mastercard, paypal, Zelle.

We required payment when you are making your appointment.

Prices and treatments are subject to change without notice.

Gift certificates

Gift certificates are available in any denomination and for any treatment. 

Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment.

Gift certificates are accepted but may not be used in conjunction with any other offers, promotions or discounts.

Products

All sales are FINAL.  Unopened products, in original packaging, may be exchanged within 30 days of purchase; original receipt is required.  If the cost of the replacement product is less than the cost of the original product, the balance will be issued in the form of a spa credit.

 

Gratuity.

Gratuity is not included in the cost of your spa treatment, but is greatly appreciated by your therapist or esthetician. If you enjoyed your service, it is customary to leave gratuity based on the value of the treatment received. Please leave gratuity in the form of cash. Gratuity envelopes are provided at the reception desk. For spalebrations, 18% gratuity will be added to each service.

Spa Promotions:

Spa specials cannot be used in combination with any other offer or promotions.

Series of Treatments:

We are unable to process any returns or reimburse any payment transaction on any spa treatment series that are purchased. We will, however, exchange them for other products or spa credit of equal value.

Personal Belongings:

Please leave all jewelry and valuable items at home. Borod Spa is not responsible for lost or misplaced items.

NEW GUIDELINES COVID 19

Due to the social distancing requirements we have set some new protocols in place to ensure your safety.

•We will require everyone to bring their own face mask on before to entering the spa.

•We ask that you bring only necessities with you such as phone, keys, form of payment. Coats, hangbags, etc we ask to leave in your vehicle.

•Please use hand sanitizer before to entering the spa, if you don’t have please wash your hands before to start your service.

•When you arrive for your appointment, please wait in your car until your esthetician gets you.

•We will only allow one customer at our rooms during your appointment time, please don’t bring your kid(s), friends, spouses, or any family member with you.

•No persons will be allowed to sit in the waiting area.

•No complimentary coffee or beverage.

•No magazines or newspapers.

•We add a new consent form which should be completed and signed before your treatment.

•If you have (had) a cough, fever, diarrhea, loss smell and taste, have shortness of breath or have been around anyone who has been sick with those symptoms PLEASE RESCHEDULE!

Extra precaution we are taking throughout the spa:

  1. Paper towels instead of cloth hand towels
  2. Extra steps have been add to our disinfecting protocols to sanitize & disinfect all equipment, surfaces & handles between clients.
  3. We are also purifying the air with essential oils in our diffuser that kills bacteria and germs while proving much needed aromatherapy.
  4. Clients have been limited per day & time in between clients have extended to ensure proper protocols are being followed for everyone’s safety.
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