ALL cancellations MUST be made 24 hours in advance of your scheduled appointment time. Cancellations made with less than 24 hours notice will result in your credit card on file being charged 100% of the booking fee (same amount of service price you booked) or we will take 100% of payment when you made your appointment, if you have package we will take the session for granted. NO EXCEPTIONS ALLOWED!
Less that 24 hours cancellation notice because you are sick, you must notify us so please call us and reschedule, we will need a letter from your doctor and your payment will result as a spa credit (one time only).
Our policy is designed to respect other guests and to provide compensation to our employees, who rely on us to manage their schedules and their careers with Borod Spa.
YOU MUST NOTIFY US BY PHONE CALL OR TEXT MESSAGE ONLY AT 914-831-9090 OF YOUR CANCELLATION IN ADVANCE OF YOUR SCHEDULED APPOINTMENT TIME.
Failure to show-up for your appointment, without a least 24 hours notification, will result in a charge 100% of the service fee. No exceptions.
If you are using a GIFT CERTIFICATE as payment: failure to provide us with 24 hours advanced cancellation notice will result in the FORFEITURE of your gift certificate.