Services refund policy:
While we make every effort to make our customers as happy as possible, all service sales are final. We are a small business and unfortunately cannot offer refunds or exchanges on any used or unused appointments/sessions for individual services, service packages or service series.
Online return policy:
All online purchases are final. Please note, if ordering online, be mindful that if this is a new product for you, it might not work on your skin or not fit on you. If it doesn’t work for you, please consider giving the product to someone else who may benefit and/or come in with appointment for a skin or treatment or product evaluation if you haven’t had one, and we can make a product recommendation for you to purchase in the spa.
Products and garments:
All sales are FINAL. Garment, accessories and products do not qualify for returns or exchanges.
For obvious hygienic reasons, GARMENTS or FAJAS and any other items that have a direct contact with the crotch area or direct contact with the breast area and skin are FINAL SALE and are not eligible for returns. We only change garment in the case of manufacture imperfection.
Gift Cards may be purchased at the spa or online. They may be used towards any product, laser, skincare and body services. Gift Card must be present at time of purchase/usage. Lost or stolen Gift Cards cannot be redeemed or replaced. All sales are final. Gift Cards cannot be redeemed for cash.
Gratuity is not included in the cost of your spa treatment, but is greatly appreciated by your therapist or esthetician. If you enjoyed your service, it is customary to leave gratuity based on the value of the treatment received. Please leave gratuity in the form of cash or Credit Cards. Gratuity envelopes are provided at the reception desk.
All guests under age 18 who is receiving a service must have a parent or guardian sign the intake form giving permission to perform our service and parent must accompany during treatment.
We love kids! However, due to the nature of our quiet and serene space, we are unable to provide services to guests who bring their babies and children to the spa. Cancellation policy will apply.
Confirmation text and emails:
As a courtesy, we do send out an email reminder and/or text message two days prior to all scheduled appointments. Please be sure to let us know if your email or phone number has changed. While this is a complimentary service for our guests, it remains your responsibility to remember your scheduled appointment dates and times to avoid cancellation fees.
Special request and well-being:
Based on availability, we will do our best to accommodate your special requests. Please inform our staff of any medical concerns or special needs when making spa reservations prior to your arrival date. Always indicate any allergies, medications, health concerns, pregnancy or any disabilities with your treatment provider. You will be advised of treatment options and any contraindications. We do not allow alcohol consumption prior to spa services.
Spa specials cannot be used in combination with any other offer or promotions.
Series of Treatments:
We are unable to process any returns or reimburse any payment transaction on any spa treatment series that are purchased. We will, however, exchange them for other products or spa credit of equal value.
Please leave all jewelry and valuable items at home. Borod Spa is not responsible for lost or misplaced items.
New Guidelines COVID 19
Due to the social distancing requirements we have set some new protocols in place to ensure your safety.
•We will require everyone to bring their own face mask on before to entering the spa.
•Please use hand sanitizer before to entering the spa, if you don’t have please wash your hands before to start your service.
•We will only allow one customer at our rooms during your appointment time, please don’t bring your kid(s), friends, spouses, or any family member with you.
•No persons will be allowed to sit in the waiting area.
•No complimentary coffee or beverage.
•No magazines or newspapers.
•If you have (had) a cough, fever, diarrhea, loss smell and taste, have shortness of breath or have been around anyone who has been sick with those symptoms PLEASE RESCHEDULE!
Extra precaution we are taking throughout the spa:
1. Paper towels instead of cloth hand towels.
2. Extra steps have been add to our disinfecting protocols to sanitize & disinfect all equipment, surfaces & handles between clients.
3. We are also purifying the air with essential oils in our diffuser that kills bacteria and germs while proving much needed aromatherapy.