Spa Etiquette

making appointments

Making an appointment can be made online, by text or by calling us directly at

ETIQUETTE

Bőröd Spa

Cancellation Policy:

ALL cancellations MUST be made 24 hours in advance of your scheduled appointment time. Cancellations made with less than 24 hours notice will result in your credit card on file being charged 100% of the booking fee (same amount of service price you booked) or we will take 100% of payment when you made your appointment, if you have package we will take the session for granted. NO EXCEPTIONS ALLOWED!
 
Less that 24 hours cancellation notice because you are sick, you must notify us so please call us and reschedule, we will need a letter from your doctor and your payment will result as a spa credit (one time only).
 
Our policy is designed to respect other guests and to provide compensation to our employees, who rely on us to manage their schedules and their careers with Borod Spa.
 
YOU MUST NOTIFY US BY PHONE CALL OR TEXT MESSAGE ONLY AT 914-831-9090 OF YOUR CANCELLATION IN ADVANCE OF YOUR SCHEDULED APPOINTMENT TIME.
 
Failure to show-up for your appointment, without a least 24 hours notification, will result in a charge 100% of the service fee. No exceptions.
 
If you are using a GIFT CERTIFICATE as payment: failure to provide us with 24 hours advanced cancellation notice will result in the FORFEITURE of your gift certificate.
 

Arrival

Please arrive on time or at least 5 minutes prior to the schedule time.
First time customer please arrive 15 minutes prior to your scheduled appointment to fill out our consent form which should be completed and signed before your service.
 

Payment options

We accept cash, visa, amex, mastercard, paypal, Zelle and Borod Spa gift certificates.
We required payment when you are making your appointment.
Prices and treatments are subject to change without notice.
 

Products

All sales are FINAL.  Unopened products, in original packaging, may be exchanged within 30 days of purchase; original receipt is required.  If the cost of the replacement product is less than the cost of the original product, the balance will be issued in the form of a spa credit.

Tardiness policy:

Life can get hectic, and we recognize there may be times you are running late. While we always do our best to accommodate our guests, those who arrive late may receive an abbreviated session in consideration of the next guest. Please make every attempt to be on time so that you are not cheated out of valuable treatment time that has been reserved especially for you.
Late arrivals will be treated as late cancellations if we are unable to provide your service in the remaining time.
 

Packages of treatments:

We are unable to process any returns or reimburse or exchange any payment transaction on any spa treatment packages or services that are purchased. All body packages require full payment on the 1st and/or 6th session, laser packages requiere full payment on the 1st session.

Services refund policy:

While we make every effort to make our customers as happy as possible, all service sales are final. We are a small business and unfortunately cannot offer refunds or exchanges on any used or unused appointments/sessions for individual services, service packages or service series.

Online return policy:

All online purchases are final. Please note, if ordering online, be mindful that if this is a new product for you, it might not work on you. If it doesn’t work for you, please consider giving the product to someone else who may benefit.
Skin - Body - Eyelashes - Laser - Nails - Waxing - Permanent Make-Up - Microblading

Services refund policy:

While we make every effort to make our customers as happy as possible, all service sales are final. We are a small business and unfortunately cannot offer refunds or exchanges on any used or unused appointments/sessions for individual services, service packages or service series.

Online return policy:

All online purchases are final. Please note, if ordering online, be mindful that if this is a new product for you, it might not work on your skin or not fit on you. If it doesn’t work for you, please consider giving the product to someone else who may benefit and/or come in with appointment for a skin  or treatment or product evaluation if you haven’t had one, and we can make a product recommendation for you to purchase in the spa.

Products and garments:

All sales are FINAL. Garment, accessories and products do not qualify for returns or exchanges.
For obvious hygienic reasons, GARMENTS or FAJAS and any other items that have a direct contact with the crotch area or direct contact with the breast area and skin are FINAL SALE and are not eligible for returns. We only change garment in the case of manufacture imperfection.
 

Gift cards:

Gift Cards may be purchased at the spa or online. They may be used towards any product, laser, skincare and body services. Gift Card must be present at time of purchase/usage. Lost or stolen Gift Cards cannot be redeemed or replaced. All sales are final. Gift Cards cannot be redeemed for cash.

Gratuity:

Gratuity is not included in the cost of your spa treatment, but is greatly appreciated by your therapist or esthetician. If you enjoyed your service, it is customary to leave gratuity based on the value of the treatment received. Please leave gratuity in the form of cash or Credit Cards. Gratuity envelopes are provided at the reception desk.

Age policy:

All guests under age 18 who is receiving a service must have a parent or guardian sign the intake form giving permission to perform our service and parent must accompany during treatment.
We love kids! However, due to the nature of our quiet and serene space, we are unable to provide services to guests who bring their babies and children to the spa. Cancellation policy will apply.
 

Confirmation text and emails:

As a courtesy, we do send out an email reminder and/or text message two days prior to all scheduled appointments. Please be sure to let us know if your email or phone number has changed.  While this is a complimentary service for our guests, it remains your responsibility to remember your scheduled appointment dates and times to avoid cancellation fees.

Special request and well-being:

Based on availability, we will do our best to accommodate your special requests. Please inform our staff of any medical concerns or special needs when making spa reservations prior to your arrival date. Always indicate any allergies, medications, health concerns, pregnancy or any disabilities with your treatment provider. You will be advised of treatment options and any contraindications. We do not allow alcohol consumption prior to spa services.

Spa Promotions:

Spa specials cannot be used in combination with any other offer or promotions.

Series of Treatments:

We are unable to process any returns or reimburse any payment transaction on any spa treatment series that are purchased. We will, however, exchange them for other products or spa credit of equal value.

Personal Belongings:

Please leave all jewelry and valuable items at home. Borod Spa is not responsible for lost or misplaced items.

New Guidelines COVID 19

Due to the social distancing requirements we have set some new protocols in place to ensure your safety.
•We will require everyone to bring their own face mask on before to entering the spa.
•Please use hand sanitizer before to entering the spa, if you don’t have please wash your hands before to start your service.
•We will only allow one customer at our rooms during your appointment time, please don’t bring your kid(s), friends, spouses, or any family member with you.
•No persons will be allowed to sit in the waiting area.
•No complimentary coffee or beverage.
•No magazines or newspapers.
•If you have (had) a cough, fever, diarrhea, loss smell and taste, have shortness of breath or have been around anyone who has been sick with those symptoms PLEASE RESCHEDULE!
 
Extra precaution we are taking throughout the spa:
1. Paper towels instead of cloth hand towels.
2. Extra steps have been add to our disinfecting protocols to sanitize & disinfect all equipment, surfaces & handles between clients.
3. We are also purifying the air with essential oils in our diffuser that kills bacteria and germs while proving much needed aromatherapy.