ALL cancellations MUST be made 48 hours in advance of your scheduled appointment time. Cancellations made with less than 48 hours notice will result in your credit card on file being charged 100% of the service fee or we will take 100% of payment when you made your appointment, if you have package we will take the session for granted. NO EXCEPTIONS ALLOWED!
Less that 48 hours cancellation notice because you are sick, you must notify us so please call us and reschedule, we will need a letter from your doctor and your payment will result as a spa credit (one time only).
Our policy is designed to respect other guests and to provide compensation to our employees, who rely on us to manage their schedules and their careers with borod spa.
YOU MUST NOTIFY US BY PHONE CALL OR TEXT MESSAGE ONLY AT 914-831-9090 OF YOUR CANCELLATION IN ADVANCE OF YOUR SCHEDULED APPOINTMENT TIME.
Failure to show-up for your appointment, without notification, will result in a charge 100% of the service fee. No exceptions.
Late arrivals will be treated as late cancellations if we are unable to provide your service in the remaining time available in your scheduled appointment.
If you are using a GIFT CERTIFICATE as payment: failure to provide us with 48 hours advanced cancellation notice will result in the FORFEITURE of your gift certificate.
Please arrive on time, because of one person rule, you will need to wait in your car until we notify you come inside. (This will allow us to disinfect and take the right precautions in cleaning our rooms to re assure that everything is sanitized for your appointment).
When you arrive please call or text the spa number 914-831-9090 to let us know you are waiting.
We accept cash, visa, amex, mastercard, paypal, Zelle.
We required payment when you are making your appointment.
Prices and treatments are subject to change without notice.
Gift certificates are available in any denomination and for any treatment.
Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment.
Gift certificates are accepted but may not be used in conjunction with any other offers, promotions or discounts.
All sales are FINAL. Unopened products, in original packaging, may be exchanged within 30 days of purchase; original receipt is required. If the cost of the replacement product is less than the cost of the original product, the balance will be issued in the form of a spa credit.